Refund policy

Return & Refund Policy

For DropShipped Items: Refunds and Returns are accepted with full-refund to original payment method and return of the item. Refund and Return requests must be made within 14 days of receipt of the item. Requests can be made directly to support@allthethingsbaby.com.

For Made-To-Order Items:
At All The Things Baby, we strive to provide high-quality, made-to-order products that our customers will love. Since these items are custom made, we are unable to accept returns or exchanges for reasons other than defects, damage, or discrepancies with the product description.

Please carefully read our policy below:

Eligibility for Return/Refund
Returns or refunds are only accepted under the following circumstances:

• Defective Items: If the item is defective or damaged upon arrival.

• Items Not as Described: If the product you receive is not as described in the listing.

• Shipping Issues: If the shipping carrier cannot verify or complete delivery of the product.

How to Initiate a Return or Refund
To request a return, exchange, or refund, please contact us within 14 days of receiving the item. To initiate your return, send an email to support@allthethingscozy.com with the following details:

• Your order number

• A description of the issue

• Photographic evidence (if applicable, such as damage or defects)

Once we receive your request, our support team will review the details and provide further instructions. Please note that items must be returned in their original condition and packaging.

Refund Process
If your return request is approved, a refund will be processed to the original payment method. Shipping fees are non-refundable, and customers are responsible for any return shipping costs (if applicable).

Thank you for shopping at All The Things Baby.. We're here to ensure your experience is smooth and enjoyable, so don't hesitate to reach out with any questions!